Risk Management

Track key performance indicators related to your staff and patient interactions with Responder 5 Reports Manager. Customize specific reports to access the information you use on a regular basis. All historical nurse call data is stored in a SQL database for tracking and comparison over time.


HCAHPS

Responder 5 nurse call provides you with the tools needed to systematically examine workflows, alerts, and escalations that happen once a call is placed from a patient’s room. Having access to this data gives hospitals the information they need to improve the patient experience and HCAHPS scores. The following examples are just a few of the ways that the Responder 5 nurse call system is used to improve the patient experience.

HCAHPS-brochure

  • “During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?”
    The numerous alerting options, including phones and pagers, available with Responder 5 ensures that the right staff member receives the alert almost immediately. If the staff member is busy or with another patient, our advanced call configurations will send the message to backup staff. Using Reports Manager will allow management to analyze call response times through either calls or staff member so they will know exactly how long patients are waiting and can adjust processes if needed.
  • “During this hospital stay, how often was the area around your room quiet at night?”
    Direct messaging and calls to staff has practically eliminated the need for overhead paging and noise. Implementing a quiet, healing environment has proven to result in healthier and happier patients.
  • “During your hospital stay, how often was your pain controlled well?”
    Pillow speakers come equipped with a pain management button built directly into it. Through our advanced call escalations, Responder 5 will contact the correct caregiver who can provide pain relief. Also, staff can proactively manage pain assessment through our Staff Rounding or pain reassessment feature. All of these details can be reviewed and analyzed through Reports Manager.

Rounding

Hourly rounding on patients for general well-being check, or for specific needs such as pain reassessment and turning has proven to create a more productive nursing environment, dramatically decreases the number of patient calls, and increases overall patient satisfaction.

Responder 5 provides automatic rounding reminders directly to caregivers’ wireless devices and documents compliance in reporting software.

Adding RTLS staff location systems increases efficiency further by automating the entire process.

Rounding


Fall Prevention

Let Responder 5 become an integral part of your fall injury prevention strategy. Our fall prevention program includes a number of methods to mitigate this risk:

  • LED corridor lights can illuminate for patients at risk for falling
  • Integration to patient beds to allow bed exit alarms to ring automatically to caregivers’ wireless devise
  • Audio emergency pull-cord stations increase communication in the area where over 40% of patient falls occur
fall prevention